博西華電器（江蘇）有限公司

職位描述：

Job Description：

1.Field failure monitoring (extended from technical warranty problems to customer satisfaction and social medias results), data analyzing and Q-reporting；

現場故障監測(從技術保修問題延伸到客戶滿意度和社交媒體結果)，數據分析和質量報告；

2.Manage field returns (failure parts/appliances) and track analysis results；

管理領域的回報(故障部件/設備)和跟蹤分析結果;

3.Initial failure detection of new products and delivery information for further activities；

新產品的初始失效檢測和交付信息，用于進一步的活動；

4.Deal with critical customer complaints(e.g. EFSB), track and report CTS analysis result；

處理客戶的投訴，跟蹤并報告CTS分析結果;

5.Support on field quality improvement projects and track the effectiveness；

支持現場質量改進項目并跟蹤其有效性；

6.Collaboration with customer service, provide failure tree and technical instruction (e.g. regular meeting, involved in CS repair training)；

配合客戶服務，提供故障樹和技術指導(如定期會議，參與CS維修培訓);

7.Track imported appliances quality performance in the Chinese market and feedback to responsible factories, tracking improvements.

跟蹤進口家電在中國市場的質量表現，并反饋給負責的工廠，跟蹤改善情況。

Requirements:

1.Bachelor degree or above with Major in electronics or Mechanical;

本科及以上學歷，電子或機械相關專業;

2.At least 3years work experience, especially in quality department is preferred;

3年以上工作經驗，質量部門工作經驗優先;

3.Well communication skills and team player;

良好的溝通能力和團隊合作精神;

4.Good English skill in oral, presentation and writing;

良好的英語口語、表達和寫作能力;

5.Master quality tools, problem solving tool (8D)

掌握質量工具、問題解決工具(8D)

6.Basic data analysis skills

基礎數據分析能力