職位描述：

Job Description：

1.Field failure monitoring (extended from technical warranty problems to customer satisfaction and social medias results), data analyzing and Q-reporting；

現(xiàn)場故障監(jiān)測(從技術(shù)保修問題延伸到客戶滿意度和社交媒體結(jié)果)，數(shù)據(jù)分析和質(zhì)量報告；

2.Manage field returns (failure parts/appliances) and track analysis results；

管理領(lǐng)域的回報(故障部件/設(shè)備)和跟蹤分析結(jié)果;

3.Initial failure detection of new products and delivery information for further activities；

新產(chǎn)品的初始失效檢測和交付信息，用于進一步的活動；

4.Deal with critical customer complaints(e.g. EFSB), track and report CTS analysis result；

處理客戶的投訴，跟蹤并報告CTS分析結(jié)果;

5.Support on field quality improvement projects and track the effectiveness；

支持現(xiàn)場質(zhì)量改進項目并跟蹤其有效性；

6.Collaboration with customer service, provide failure tree and technical instruction (e.g. regular meeting, involved in CS repair training)；

配合客戶服務(wù)，提供故障樹和技術(shù)指導(如定期會議，參與CS維修培訓);

7.Track imported appliances quality performance in the Chinese market and feedback to responsible factories, tracking improvements.

跟蹤進口家電在中國市場的質(zhì)量表現(xiàn)，并反饋給負責的工廠，跟蹤改善情況。

Requirements:

1.Bachelor degree or above with Major in electronics or Mechanical;

本科及以上學歷，電子或機械相關(guān)專業(yè);

2.At least 3years work experience, especially in quality department is preferred;

3年以上工作經(jīng)驗，質(zhì)量部門工作經(jīng)驗優(yōu)先;

3.Well communication skills and team player;

良好的溝通能力和團隊合作精神;

4.Good English skill in oral, presentation and writing;

良好的英語口語、表達和寫作能力;

5.Master quality tools, problem solving tool (8D)

掌握質(zhì)量工具、問題解決工具(8D)

6.Basic data analysis skills

基礎(chǔ)數(shù)據(jù)分析能力